Privacy Declaration

By visiting this website you automatically agree with the following conditions, statements and stipulations.

The type of personal information we collect

CVBA Zeester / Rederij Seastar may process personal data about you, because you use the services of CVBA Zeester / Rederij Seastar, and / or because you provide them to CVBA Zeester / Rederij Seastar when filling out a contact form on the website. CVBA Zeester / Rederij Seastar can process the following personal data:

  • Your first and last name
  • Your address details
  • Your phone number
  • Your email address
  • Your IP address
  • Your credit card details
  • Information you provide in relation to your marketing preferences or in the context of your participation in surveys, contests or promotions

Why do we collect your personal information?

CVBA Zeester / Rederij Seastar processes your personal data to be able to contact you by telephone if you request it, and / or to be able to contact you in writing (by e-mail and / or by mail) and, if you can not be reached, by telephone.

In addition, CVBA Zeester / Rederij Seastar may use your personal data in the context of carrying out a contract concluded with you, usually consisting of a stay at the hotel.

Customer service: we use your personal information to provide customer service.

Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best.

Marketing activities: we also use your information for marketing activities, as permitted by law.

Other communications: there may be times we try to contact you by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

 We may need to respond to and handle requests you have made.

 

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.

Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

To process your information as described above, we rely on the following legal basis:

Performance of a Contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we'll use your information to carry out our obligation to complete and administer that reservation under the contract that we have with you.

Legitimate Interests: We may use your information for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.

To process your data as described above, we base ourselves on the following legal bases:

Execution of a Contract: The use of your data may be necessary for the execution of the contract that you have with us. 

Legitimate interest: We may use your information for our legitimate interest, such as providing you with the most appropriate content for the website, e-mails and newsletters, and to improve and promote our products and services and the content of our website. We can also use your data for administrative and legal purposes and for detecting fraud.

Permission: we may use your personal data with your permission for direct marketing purposes. You can withdraw your consent at any time by contacting us at one of the addresses at the bottom of this Privacy Statement.

How Long CVBA Zeester / Rederij Seastar Stores Data

CVBA Zeester / Rederij Seastar does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We will keep your information in compliance with applicable laws (including those relating to document retention), to resolve legal disputes with third parties and to direct our business. All stored personal data is covered by this privacy policy. Your data will not be stored for more than a year if no agreement is reached with you.

Sharing With Others

CVBA Zeester / Rederij Seastar will only provide your personal data to third parties if this is necessary for the execution of an engagement with you, or to comply with a legal obligation.

Third-party services: We may use service providers to process your personal data strictly on our behalf. This has certain purposes, including facilitating payments, sending marketing materials or for analytical support services. The services of third parties / processors have a duty of confidentiality and are not allowed to use your data for any other purposes.

We share data with third parties under the above principles with

Gallery 34
Marktplein 8 - B-8620 Nieuwpoort
Manages our website and optimizes the site on the basis of the analyzes of Google Analytics

Combell Hosting
Skaldenstraat 121, 9042 Ghent
Combell Hosting takes care of web hosting. The place where our website is located. If you send an e-mail, it will be processed by Combell Hosting

Mailchimp
The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, suite 5000, Atlanta, GA 30308 USA
If you subscribe to the newsletter, it will be handled by Mailchimp.

Abovan
Fezantstraat 5 - 8670 Oostduinkerke
Abovan is our accountant and manages our accounting.

Map Website Visit

On the CVBA Zeester / Rederij Seastar website, general visitor information is kept, including the IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analyses of visitor and click behaviour on the website.

CVBA Zeester / Rederij Seastar uses this information to improve the operation of the website. This data is anonymised as much as possible and is not provided to third parties.

Google Analytics

CVBA Zeester / Rederij Seastar uses Google Analytics to keep track of how users use the website.

The information obtained, including the address of your computer (IP address), is transferred to and stored by Google on their servers. Read more about the Google Analytics privacy policy.

Google uses this information to keep track of how our website is used, to provide reports about the website to CVBA Zeester / Rederij Seastar and to provide information about the effectiveness of campaigns.

Google may provide this information to third parties if Google is legally obliged to do so, or in so far as these third parties process the information on behalf of Google. CVBA Zeester / Rederij Seastar has no influence on this.

CVBA Zeester / Rederij Seastar has not authorised Google to use Analytics information obtained through CVBA Zeester / Rederij Seastar for other Google services.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to This email address is being protected from spambots. You need JavaScript enabled to view it. . CVBA Zeester / Rederij Seastar will respond to your request as soon as possible, but within four weeks.

Security

CVBA Zeester / Rederij Seastar takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not secure or that there are indications of misuse, or if you would like more information about the security of personal data collected by CVBA Zeester / Rederij Seastar, please contact CVBA Zeester / Rederij Seastar via This email address is being protected from spambots. You need JavaScript enabled to view it..

www.seastar.be is a website of CVBA Zeester / Rederij Seastar

CVBA Zeester / Rederij Seastar can be reached as follows:

* Robert Orlentpromenade 2, 8620 Nieuwpoort * 058/23 24 25 * BE477871686